Contact Us

Welcome to Kalana.store! Whether you're searching for the perfect summer dress, a cozy seasonal essential, or need assistance with an existing order, our dedicated customer care team is here to help.

For the fastest response, please contact us via email. We typically respond within 12–24 business hours.

Get In Touch

Customer Support Email: hallo@kalana.store

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+8)

Our Operations

Kalana works with a global management and design team alongside trusted fulfillment partners to deliver carefully curated fashion collections and reliable shipping services to customers across the United States.

Quick Answers (FAQ)

Where is my order shipping from?

Orders are fulfilled through our trusted fulfillment partners. Depending on product availability and your delivery location, orders may ship from distribution facilities within the United States or from our international fulfillment network.

How long will it take to get my package?

We process orders within 1–3 business days. Once shipped, standard delivery typically takes 4–14 business days, depending on your location and carrier conditions.

How do I track my order?

As soon as your order is dispatched, a shipping confirmation email containing your tracking information will be sent to your inbox. You can use the tracking link provided to monitor your shipment's progress.